Delivery Policy

We thank you for giving us this wonderful opportunity to serve you. Please note the delivery policy stated herein.

  1. Mathrika Dairy is a customer focused organization and will always make a best effort for the delivery to be made within the requested / prescribed time frame.
  2. Mathrika Dairy may not be able to make deliveries to certain areas. You are advised to contact Customer Care at +91 81228 88901 to ascertain if delivery is possible to the address requested.
  3. Mathrika Dairy may choose to make the delivery by a company personnel or by a third party like a courier.
  4. In a rare case and due to unavoidable circumstances, delivery may get delayed.
  5. Mathrika Dairy will make the best effort to deliver good product. In a rare case of receiving a product in damaged packaging, request not to accept/email to at the earliest

Refund Policy

We’re sorry to hear you have faced issues, and shall work on ensuring it doesn’t happen again. However, refunds are only possible for the special cases stated below:

  1. Refund for subscription to Sarda Farms is only permitted in exceptional cases after deducting the amount for the product supplied, empty bottles not returned.
  2. There are certain areas that Mathrika Dairy does not deliver as yet. Mathrika Dairy advises you to kindly confirm with Customer Care at +91 81228 88901 if delivery is feasible in your area or not before making a payment. In case you have already made a payment and the address you wish the delivery is not covered by Mathrika Dairy then kindly request a refund and the same would be processed.
  3. MAthrika Dairy advises that you should confirm with Customer Care on the exact payment to be made before making a cheque or an online payment. Excess payment if collected can be adjusted against extra products or your request for a refund would be accepted.
  4. In a rare case should you receive a product with defective packaging, please email a picture of the same immediately on receiving the product to and we on confirming with you will replace the product or take your request for refund
  5. Refund would be in the name of the customer by crossed cheque only and may take up to 15 working days to be actioned.

Privacy Policy

Mathrika Dairy does not trade your personal information or your milk and dairy product usages with any external marketer or person. Should there be a joint offer made it will be made from Mathrika Dairy only.

Should Mathrika Dairy have to share your information with a third party then Mathrika Dairy will try to take utmost care of the information being provided. Only in case of an official request of a government agency, Mathrika Dairy will be liable and will share your personal information.

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